Privacy Policy
Last updated: January 2024
bluefin-cipher Ltd ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we handle your personal information when you use our website and services.
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details when you enquire about our services
- Financial information you share during consultations
- Communication records from emails and messages
- Feedback and survey responses
We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, and pages viewed. This helps us improve our website and understand how visitors use it.
How We Use Your Information
We use the information we collect to:
- Provide our financial guidance and coaching services
- Respond to your enquiries and requests
- Send you information about your consultations and appointments
- Improve our services based on feedback
- Comply with legal obligations
We do not sell your personal information to third parties. We only share your data when necessary to provide our services or when required by law.
Legal Basis for Processing
Under UK data protection law, we must have a lawful basis for processing your personal data. Depending on the context, we rely on:
- Contract: Processing necessary to fulfil our service agreement with you
- Legitimate interests: Processing necessary for our business operations, such as improving services
- Consent: Where you have given clear permission for specific processing activities
- Legal obligation: Processing required to comply with the law
Data Retention
We keep your personal information only as long as necessary for the purposes described in this policy. Consultation records are retained for six years after our last interaction, in line with professional standards. After this period, data is securely deleted.
You may request earlier deletion of your data, subject to any legal requirements that may require us to retain certain information.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encrypted communications, secure storage systems, and access controls limiting who can view your data.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data in certain circumstances
- Object to or restrict certain processing activities
- Receive your data in a portable format
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
Third-Party Services
Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.
We use limited third-party services to operate our website and business. These service providers are contractually bound to protect your data and use it only for the purposes we specify.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "last updated" date. For significant changes, we may also notify you directly.
Contact Us
If you have questions about this privacy policy or how we handle your personal data, please contact us:
Email: [email protected]
Address: 47 Colmore Row, Birmingham, B3 2BS, United Kingdom
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.